Lucky Duck Charms

1. What payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Meta Pay, and Shop Pay.

2. How long will it take to receive my order?

Orders are typically processed and shipped within 1-2 business days of receipt. Delivery times may vary depending on your location and the shipping method selected at checkout. We do ship using USPS Priority shipping and all earned free shipping on our website is using USPS Ground Advantage shipping.

3. Do you offer gift wrapping services?

Yes, we offer gift wrapping services! Simply select the gift wrapping option on the page of the item you want gift wrapped, and your items will be beautifully wrapped and ready for gifting or placed in a bag.

4. Can I include a personalized message with my order?

Absolutely! You can include a personalized message with your order during checkout. Simply enter your message in the "Notes" field and mention you want this added as a message in your package, and we'll make sure it's included with your package.

5. What is your return policy?

Please refer to our return policy for information on returns, exchanges, and refunds. Click HERE!

6. Do you ship internationally?

At the moment, we only ship to addresses within the United States. We do not ship internationally.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to monitor the status of your shipment.

8. Do you have a physical location I can visit?

Yes, we do! We have a gift shop/florist shop/garden center located in Hoopeston, IL! Our address is 702 W. Main St. Hoopeston, IL 60942. Visit our Facebook page for our hours!

7. Something I want on your site is Out of Stock or has disappeared!

Our in-store register system is connect to our site. There is a 5 minute delay for any inventory changes, so sometimes we might have things marked as out of stock so that we can double check their inventory or take it off the website if we are working on that item listing. Feel free to give us a call during our business hours or send us an email us with any questions and we can double check inventory counts for you or get that item on our website asap!

8. I have a question that's not listed here. How can I contact you?

If you have any additional questions or need further assistance, please don't hesitate to contact us at hello@treasured-roots.com. Our customer service team is here to help!